Conversational AI and Customer Experience Summit Singapore 2026

• Conversational AI & Customer Experience Summit Returns to Singapore for its 2nd Annual Edition – Marking the 11th Global Milestone

Singapore, 26th March 2026, ZEX PR WIRE — The Conversational AI & Customer Experience Summit (CACES) is set to return to Singapore for its 2nd Annual Edition on 15th May 2026, marking a significant milestone as the 11th Global Edition of this internationally recognized event series. Hosted in one of Asia-Pacific’s leading innovation hubs, this edition reinforces Singapore’s position at the forefront of artificial intelligence, digital transformation, and next-generation customer experience strategies.

Taking place as a one-day, in-person conference, CACES Singapore 2026 will bring together a powerful lineup of senior CX leaders, AI practitioners, enterprise decision-makers, and technology innovators from across the region and beyond. The summit is designed to foster meaningful conversations, actionable insights, and high-impact networking among professionals who are shaping the future of customer engagement through AI.

Building on the success of its previous editions, the summit will feature a carefully curated agenda of expert-led keynotes, real-world case studies, fireside chats, and panel discussions. Attendees can expect deep dives into some of the most transformative areas of technology, including Conversational AI, Generative AI (GenAI), intelligent automation, Large Language Models (LLMs), ethical AI frameworks, and AI-driven customer experience transformation.

A key highlight of CACES Singapore 2026 will be its diverse and influential speaker lineup, representing a wide range of industries. Thought leaders and practitioners from banking and financial services, healthcare, fintech, education, e-commerce, telecommunications, and enterprise technology will take the stage to share their experiences, challenges, and success stories. This cross-industry representation ensures that attendees gain a holistic perspective on how AI is being implemented across different sectors, from improving patient engagement in healthcare to enhancing personalization in banking and redefining digital learning experiences in education.

Speakers will include CXOs, Heads of AI, Digital Transformation Leaders, Product Innovators, and Customer Experience Strategists who are actively driving AI adoption within their organizations. Their sessions will focus not only on innovation but also on practical implementation, scalability, ROI measurement, and aligning AI initiatives with business goals. The inclusion of such high-caliber voices ensures that the summit remains grounded in real-world impact rather than theoretical discussions.

CACES has built a strong global reputation for its editorial depth, high-quality content, and executive-level audience, making it a preferred platform for organizations looking to translate AI vision into tangible business outcomes. The Singapore edition continues this tradition by offering an environment where ideas turn into strategies, and strategies evolve into execution.

In addition to the content-rich sessions, the summit will provide exclusive networking opportunities, enabling attendees to connect with peers, industry leaders, and solution providers. Whether through structured networking breaks or informal discussions, participants will have the chance to build meaningful partnerships and explore collaboration opportunities.

With its growing global footprint and increasing industry relevance, the 11th Global Edition of CACES is poised to be one of the most impactful events in the Asia-Pacific conversational AI and customer experience landscape in 2026.

Event Details

• Event Name: Conversational AI & Customer Experience Summit (CACES) Singapore 2026
• Edition: 11th Global Edition
• Date: 15th May 2026
• Format: One-Day In-Person Conference
• Venue: Four Points by Sheraton Singapore Riverview
• Location: Singapore
• Website: https://conversationaltechsummitasia.com/sg/

CACES Singapore 2026 invites forward-thinking organizations and professionals to be part of a transformative experience that bridges innovation with execution—setting the stage for the future of AI-powered customer engagement, for more details reach us at kimberly.d’[email protected]